All express delivery orders are shipped via DHL Express Courier Service, while all standard delivery orders are shipped via DHL eCommerce. Bydee processes all international orders in USD. While the contents of your cart are displayed in your local cu

Shipping costs and time frames

Yes! We know sometimes you would prefer to keep your celeb status a secret and have us ship to your PO Box 😉 We use DHL Express and they ship to PO box. Please note: We cannot ship to armed forces addresses, so please ensure the PO box provided is o

<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 14px; font-family: Inter;">Yes! We know sometimes you would prefer to keep your celeb status a secret and have us ship to your PO Box &#x1F609; We use DHL Express and they ship to PO box</span></p><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; orphans: 2; text-align: center; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><font face="Inter"><span style="font-size: 14px;"><em>Please note: We cannot ship to armed forces addresses, so please ensure the PO box provided is off base.</em></span></font></p>

Do you deliver to PO boxes?

Unfortunately, We are unable to deliver to Armed Forces addresses at this time. If you have an alternate address or PO box, we will be happy to ship your order there!

<p style="text-align: center;"><span style="font-size: 14px; font-family: Inter;">Unfortunately, We are unable to deliver to Armed Forces addresses at this time. If you have an alternate address or PO box, we will be happy to ship your order there!&#xA0;</span></p>

Do you deliver to Armed Forces addresses?

Congrats on your purchase! We’re so glad you’re now a part of the Bydee Babes Club!. We try our best to send out your Bydee orders on time each day. This means all orders received by 11 am Monday-Friday will be shipped out by our Warehouse Queens on

<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 14px; font-family: Inter;">Congrats on your purchase! We&#x2019;re so glad you&#x2019;re now a part of the Bydee Babes Club!&#xA0;</span></p><p style="box-sizing: border-box; color: rgb(63, 32, 33); font-family: BaskervilleBT !important; margin: 0px 0px 15px; text-align: center; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 14px;">We try our best to send out your Bydee orders on time each day. This means all orders received by 11 am Monday-Friday will be shipped out by our Warehouse Queens on the same day. Otherwise, your order will be processed and dispatched from our warehouse the next business day.</span></p><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 14px; font-family: Inter;"><em>Due to the high volume of orders during launches, sales &amp; holiday periods, processing and shipping times may be slightly delayed. As always, we appreciate your patience &amp; support.</em></span></p>

I’ve just bought my Bydee pieces! What is your time frame for getting my order to me?

We love that you want to get your pieces ASAP!. We try our best to send out your Bydee orders on time each day. This means all orders received by 11 am Monday-Friday will be shipped out by our Warehouse Queens on the same day. Otherwise, your order w

<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 14px;">We love that you want to get your pieces ASAP!</span></p><p style="box-sizing: border-box; color: rgb(63, 32, 33); font-family: BaskervilleBT !important; margin: 0px 0px 15px; text-align: center; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 14px;">We try our best to send out your Bydee orders on time each day. This means all orders received by 11 am Monday-Friday will be shipped out by our Warehouse Queens on the same day. Otherwise, your order will be processed and dispatched from our warehouse the next business day.</span></p><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter; font-size: 14px;"><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;">Once it is picked up by DHL, &#xA0;your Express Shipping timeframe will commence!&#xA0;</strong>We use the fastest shipping method available. Unfortunately, there can sometimes be Delays in shipping timeframes, and these are out of our control. If you have any concerns about your parcel&#x2019;s delivery timeframe once it has been dispatched, we encourage you to get in touch with the postage/courier service as they will be able to provide you the most up-to-date information.</span></p><div id="isPasted" style="box-sizing: border-box; color: rgb(63, 32, 33); font-family: BaskervilleBT, &quot;Palatino Linotype&quot;, &quot;Book Antiqua&quot;, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; text-align: center;"><br></div>

You said my order was being sent with “Express Shipping”. Why is my order not here yet?

Selecting Shipping Protection at the checkout is a really smart move! Shipping Protection covers your Bydee pieces from loss, damage and theft in the delivery process. This means that if your Bydee piece is mishandled by the courier service, you are

<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: center; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 14px;">Selecting Shipping Protection at the checkout is a really smart move! Shipping Protection covers your Bydee pieces from loss, damage and theft in the delivery process. This means that if your Bydee piece is mishandled by the courier service, you are able to make a claim through Bydee&#x2019;s Shipping Protection policy and we can replace your Bydee piece(s). In the unlikely event that your parcel has been mishandled, please click <a href="https://bydeeaus.com/pages/shipping-protection" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: rgb(74, 141, 249); text-decoration: none !important; user-select: auto;"><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;"><span style="color: rgb(226, 80, 65);">here</span></strong></a></span><span style="color: rgb(226, 80, 65); font-size: 14px;">&#xA0;</span><span style="font-size: 14px;">to lodge a claim.&#xA0;</span></p>

I selected shipping protection at the checkout, what does this mean for my order?

Not to worry! Reach out to our Customer Service Queens here and they will create a store credit to the value of the items ordered (This does not include shipping or shipping protection costs)You will need to repurchase shipping again on your new orde

<div data-block="true" data-editor="9um1v" data-offset-key="53s39-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="9um1v" data-offset-key="53s39-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="53s39-0-0" style="text-align: center;"><span data-offset-key="53s39-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Not to worry!<br>&#xA0;<br>Reach out to our Customer Service Queens&#xA0;</span><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(226, 80, 65);"><a href="https://bydeeaus.com/pages/contact" rel="noopener noreferrer" target="_blank"><strong>here</strong></a></span><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">&#xA0;and they will create a store credit to the value of the items ordered <em>(This does not include shipping or shipping protection costs</em></span><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><em>)</em></span></span></div></div><div data-block="true" data-editor="9um1v" data-offset-key="eqfit-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="eqfit-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: center;"><span data-offset-key="eqfit-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="9um1v" data-offset-key="5amq7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5amq7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: center;"><span data-offset-key="5amq7-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">You will need to repurchase shipping again on your new order, as the same tracking details from your previous order can not be used. Simply because each tracking number is unique and, once created and scanned through transit, can not be used again.&#xA0;</span></span></div></div></div><div data-block="true" data-editor="9um1v" data-offset-key="1c92r-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

My parcel was returned to sender. What do I do?

We see a lot of messages from our customers wanting to be able to put their favorite pieces aside or grab one early so they don’t miss out! We wanted to give you the option of being able to purchase your favourite pieces as early as possible. With ou

I was on your website and saw my favorite pieces are on pre-order. What does this mean?

Bydee

Questions about shipping? Here's what you need to know about delivery methods!

Shipping

What payment methods do you accept?

Do you sell gift cards?

How long are gift cards valid?

I cant find my gift card! What do I do?

Billing and Gift cards

What is the Bydee Babes Club?

Who can join?

What are the benefits?

How do I update my details?

Why has my birthday disappeared from my account?

How do I write a review?