Bydee

Need assistance with your Bydee purchase? We're here to help!

Bydee Global Help Centre

What payment methods do you accept?

Do you sell gift cards?

How long are gift cards valid?

I can't find my gift card! What do I do?

Billing and Gift cards

What is the Bydee Babes Club?

Who can join?

What are the benefits?

How do I update my details?

Why has my birthday disappeared from my account?

How do I write a review?

My account

How do I earn points?

How do I view my points and level status?

How do I use my Bydee Babes Club discount?

I didn't get my welcome code. How can I access that?

Do my points expire?

Why didn't I receive my points?

What happened to my old points?

Why aren’t all of my rewards showing in my rewards history?

How do I redeem points for a discount?

How many points do I need to redeem a discount code?

How long do I have to claim my rewards discount?

I've received an email with my rewards redemption code, how do I know how much this discount is worth?

What birthday reward will I receive?

When will I receive my birthday reward?

What If I missed my birthday reward?

Can I transfer my points between the AU and US stores?

I'm supposed to get free shipping on my order. Why am I being asked to pay?

Do I get points for purchasing a gift card?

points and rewards

How does refer a friend work?

refer a friend

Bydee Babes Club

Intimates and ready to wear care instructions

Swimwear care instructions

Care Instructions

Why has my order been cancelled?

Can I make changes to my order?

When will my order be shipped?

Can I cancel my order?

I cant see my order confirmation! Where can I find that?

How do I track my order?

When will you restock?

Can I buy your products anywhere else?

Orders

Returns Policy

Do you offer exchanges?

I used a welcome code when I placed the order I'm returning. Will I get another one?

Faulty or damaged Items

Missing items or incorrect orders

I want to add something else to my return. Can I do that?

How much will it cost me to return my items?

My return says it’s been delivered. When will I get my store credit?

My return says it has been processed. When/how do I receive my store credit?

I’ve been issued a store credit. How long is my store credit valid for?

I can't find my store credit what do I do?

Can I return sale items?

Returns

Shipping costs and time frames

Will you ship my order during the holiday period?

Do you deliver to PO boxes?

Do you deliver to Armed Forces addresses?

I’ve just bought my Bydee pieces! What is your time frame for getting my order to me?

You said my order was being sent with “Express Shipping”. Why is my order not here yet?

I selected shipping protection at the checkout, what does this mean for my order?

My parcel was returned to sender. What do I do?

Shipping

Shipping Protection Terms and Conditions

My parcel is lost, but I don't have shipping protection. What do I do?

My parcel is lost, but I have shipping protection. How do I make a claim?

Shipping Protection

Sizing

I'm in between sizes, what should I do?

I don't know what style to pick! What should I do?

Do you have padding or cups in your bikini tops?

Packaging

Design philosophy

Sales

Sustainability

Affiliate Discounts

Promotion Policy

What materials are the jewellery pieces made from?

Is the jewellery waterproof?

Does the jewellery contain nickel or lead?

How do I care for my jewellery?

How do I clean my Jewellery?

What is the return policy for jewellery?

Jewellery

Will my Bydee Bikini arrive with charms already attached?

Can I add, change and remove the charms?

What materials are the charms made of?

Can I purchase charms separately?

Ópa Charms

Live Chat hours

Live Chat

Have a question about gift cards or payment? Find the answers here!

Earn points to redeem on purchases, get Bydee Babes Club member-only offers and exclusive access to launches, sales and events. It’s the rewards program that treats you every time you treat yourself!

Learn more on how to care for your Bydee pieces to ensure the long-lasting quality.

Placed an order (or wanting to)? Here's what you need to know about making changes, what to do if the item you're after is out of stock, restock timelines and more.

We always want you to be sure! See our returns policy and process here.

Questions about shipping? Here's what you need to know about delivery methods!

Accidents happen. See how shipping protection works here.

Need help finding the perfect fit? We've got you, babe!

Bydee is passionate about sustainability and doing our part to inspire positive change. See how we do it here!

Detachable Charms Exclusive to our Ópa Collection.

Need help now? Chat live with our friendly Customer Service Queens

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