Bydee

Need assistance with your Bydee purchase? We're here to help!

Bydee Global Help Centre

We try our best to send out your Bydee orders on time each day. Due to a high volume of orders at the moment, please allow up to 24 business hours (Mon-Fri) for your order to be dispatched.

All express delivery orders are shipped via DHL Express Courier Service, while all standard delivery orders are shipped via SEKO.
Bydee processes all international orders in USD. While the contents of your cart are displayed in your local currency, you will checkout using USD following the most current exchange rate at the time of your purchase.

Any orders placed that include items or pre order or delayed dispatch will be dispatched once all items are available, as a singular delivery.

Please note some international orders will be subject to customs & import duties upon checkout, which are pre-calculated and based on location.

What is your shipping policy?

The Bydee Babes Club is open. 

Sign up and receive a welcome discount ($15 off your next purchase, Valid 1x per customer!)

You will also have exclusive access, offers and earn points to spend on your next purchase… See you there!



 



Join the Bydee Babes club here!

Where can I get a discount?

See below for more info on what collections are being restocked and when:

Agapi (Alythia, Frutta and Aphrodite) - Restocking August
Postcards (Cobalto, Portofino and Vacanza) - Restocking Early September
Tropico (Cabana and Salsa) - Restocking late September
Rumbeando (Casablanca, Palmera and Soleada) - Restocking late September

If you are interested in any of our other collections, please let us know what product you are after and we can look into this for you!

I would suggest signing up to our Bydee Babes Club to stay up to date with all our upcoming restocks and new collection launches:
https://bydeeaus.com/pages/bydee-babes-club

You can also sign up for our product notifications to be emailed as soon as a particular item is restocked and placed back online. Head to our website and search up the style you're after from here select the size you want and click email notification.

If you have any questions, please get in touch.

When are you expecting a restock

The collection-specific size guides can be found on the product pages. Please make sure you have selected the style and print you wish to buy to ensure the sizing chart is accurate!

We've made some changes to our sizing and added the XS size, which has slightly impacted the measurements of all sizes. We recommend checking the size guide specific to the product you are purchasing to ensure you find the right size for you.

If you’re still unsure which size to buy, please get in touch with our helpful Customer Service Queens here for tailored sizing advice. Please include your measurements for your bust, waist, high hip and bottom, and your usual clothing size (including the country you are fro. If you don't have a tape measure, you can use a piece of string and measure it with a ruler afterwards!

Bust
Measure around your chest at the fullest point of your bust with no bra.

Waist
Measure around the narrowest part of your waist.

High Hip
Measure around your hips at the very top of your hip bone.

Bottom
Measure around the widest part of your bottom.

Hot Tips
- Make sure the tape measure is parallel to the floor.
- Stand with your feet together and your body relaxed for all the measurements.
- For accuracy, take your measurements at least twice.

How do I pick the right size?

To lodge a return for a store credit please use our returns portal by clicking here
We accept returns for change of mind, size changes and style changes in exchange for a store credit. We do not offer refunds unless an item arrives faulty or damaged.
All items in our SALE section are final sale, they will not be restocked and can not be returned.
You have 30 days from the date you placed your order, to lodge a return request. The item must be returned in its original condition, unworn, unwashed, unsoiled, with tags and the hygiene liner still attached, no odours (including perfumes). If these conditions are not met, the return will be rejected and returned to you again at your own expense. 
Please note that it is the customer’s responsibility to pay for all shipping costs when returning their item/s. Once your return has been lodged in our portal, you will receive an email directing you to pay for your return. This return label can then be printed and attached to your parcel for you to either:
- Drop at your local post office
- Drop at your local post box
- Leave with a mail carrier

Please allow up to 3 business days from when your return is received at our warehouse for your store credit to be issued. Bydee is not responsible for any lost or damage items when returning.
If you purchase your item during a storewide discount or sales promotion period and would like to return your item, we will provide you with a store credit of the amount paid at the time of purchase. If an item is purchased during a sales promotion period and is returned for a credit, any replacement items will need to be re-purchased at the value they are listed for on our site at the time of re-purchase.
If you place your first order using our welcome discount code and would like to return your item in exchange for a store credit, we will honour the $15 discount off your first order in this instance. Please contact our customer service Queens and we will provide you with a new welcome code to be used in conjunction with your store credit.
Bydee offers Shipping Protection at checkout for $1.80. This will cover all parcel loss, damage, and theft. If you decide not to purchase Shipping Protection at the checkout, Bydee is not liable for lost, damaged, or stolen items.

If you have any questions, please get in touch.

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Bydee Babes Club

Care Instructions

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Shipping Protection

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