Need help now?. Chat live with our friendly Customer Service Queens! Monday - Friday 3pm-10pm PST / PSDT. Live chat not available?. View our FAQs or email us and we'll get back to you within 24 hours. In the meantime, please check our FAQs here in ca

<span style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Need help now?&#xA0;<span style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Chat live with our friendly Customer Service Queens! Monday - Friday 3pm-10pm PST / PSDT <span style="font-size: 14px; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Live chat not available?&#xA0;<a href="https://help.bydeeaus.com/en-US" style="text-decoration:none;"><span style="color: rgb(17, 85, 204); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">View our FAQs</a><span style="font-size: 14px; font-family: Inter; color: rgb(68, 71, 70); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;or&#xA0;<a href="https://bydeeaus.com/pages/contact" style="text-decoration:none;"><span style="color: rgb(17, 85, 204); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">email us</a><span style="font-size: 14px; font-family: Inter; color: rgb(68, 71, 70); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;and we&apos;ll get back to you within 24 hours. In the meantime, please check our FAQs<a href="https://help.bydeeaus.com/en-US/articles" rel="noopener noreferrer" target="_blank">&#xA0;here</a> in case we can answer your enquiry there.

Live Chat hours

Bydee

Need help now? Chat live with our friendly Customer Service Queens

Live Chat

What payment methods do you accept?

Do you sell gift cards?

How long are gift cards valid?

I cant find my gift card! What do I do?

Billing and Gift cards

What is the Bydee Babes Club?

Who can join?

What are the benefits?

How do I update my details?

Why has my birthday disappeared from my account?

How do I write a review?

My account

How do I earn points?

How do I view my points and level status?

How do I use my Bydee Babes Club discount?

I didn't get my welcome code. How can I access that?

Do my points expire?

Why didn't I receive my points?

What happened to my old points?

Why aren’t all of my rewards showing in my rewards history?

How do I redeem points for a discount?

How many points do I need to redeem a discount code?

How long do I have to claim my rewards discount?

I've received an email with my rewards redemption code, how do I know how much this discount is worth?

What birthday reward will I receive?

When will I receive my birthday reward?

What If I missed my birthday reward?

Can I transfer my points between the AU and US stores?

I'm supposed to get free shipping on my order. Why am I being asked to pay?

Do I get points for purchasing a gift card?

points and rewards

How does refer a friend work?

refer a friend

Bydee Babes Club

Intimates and ready to wear care instructions

Swimwear care instructions

Care Instructions

Why has my order been cancelled?

Can I make changes to my order?

When will my order be shipped?

Can I cancel my order?

I cant see my order confirmation! Where can I find that?

How do I track my order?

When will you restock?

Can I buy your products anywhere else?

Orders

Returns Policy

Do you offer exchanges?

I used a welcome code when I placed the order I'm returning. Will I get another one?

Faulty or damaged Items

Missing items or incorrect orders

I want to add something else to my return. Can I do that?

How much will it cost me to return my items?

My return says it’s been delivered. When will I get my store credit?

My return says it has been processed. When/how do I receive my store credit?

I’ve been issued a store credit. How long is my store credit valid for?

I can't find my store credit what do I do?

Can I return sale items?

Returns

Shipping costs and time frames

When is your holiday delivery cut-off date?

Will you ship my order during the holiday period?

Do you deliver to PO boxes?

Do you deliver to Armed Forces addresses?

I’ve just bought my Bydee pieces! What is your time frame for getting my order to me?

You said my order was being sent with “Express Shipping”. Why is my order not here yet?

I selected shipping protection at the checkout, what does this mean for my order?

My parcel was returned to sender. What do I do?

I was on your website and saw my favorite pieces are on pre-order. What does this mean?